1. LEGAL CANCELLATION PERIOD

In accordance with Article 14C of the Law, you have a right of cancellation of 14 calendar days from the date of receipt of your order to request the return or exchange of an eligible item.

 

2. EXCEPTIONS AND NON-REFUNDABLE ITEMS

Pursuant to the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, the right of return and exchange does not apply to items susceptible to being damaged or depreciated by opening the packaging, particularly for hygiene reasons.

Consequently, no return, exchange, or refund will be accepted for the following categories:

• Sports Bras: Considered lingerie/underwear.

• Underwear and Swimwear.

• Socks.

Warning: Any return request regarding these items will be automatically refused, except in cases of manufacturing defects or errors on our part verified upon unpacking.

 

3. MANDATORY CONDITIONS (PRODUCT CONDITION)

For the return or exchange to be validated, the item must imperatively respect the following criteria:

• New Condition: The item must be unworn, unwashed, and unused. It must not show any traces of use (makeup, deodorant, perfume, sweat).

• Security Tag: The security tag attached to the garment must not have been cut or removed. Any item with a missing security tag will be refused.

• Original Packaging: The product must be returned complete, including its original cotton pouch.

If these conditions are not met, we reserve the right to send the item back to the customer at their expense without issuing a refund or exchange.

 

4. EXCHANGE POLICY (SIZE/COLOR CHANGE)

We accept exchanges for size or color subject to stock availability, according to the following rules:

1. Limit: Only one exchange is authorized per order.

2. Return Fees (Customer to Us): Shipping fees to return the original item to us are at the customer's expense.

3. Reshipping Fees (Us to Customer): We will cover the shipping cost of the new exchanged item.

Refund Clause after Exchange: If, after benefiting from an exchange, the customer decides to return the new item for a refund, the reshipping fees (initially covered by the company during the exchange) will be deducted from the final refund amount.

 

5. SHIPPING FEES (STANDARD RETURNS)

• Initial Shipping Fees: Shipping fees paid during the initial order are not refundable (except in cases of our error or a defective product).

• Return Fees: Shipping costs for returning merchandise are at the customer's expense. If we provide a prepaid return label, the cost of this shipment will be deducted from the final refund amount.

 

6. CANCELLATION FEES (Dmei Bitul)

In accordance with the Law (Article 14E), the company reserves the right to charge cancellation fees for any return or transaction cancellation request.

• Cancellation fees will NOT be waived unless the cancellation is directly due to a manufacturing defect or a verified error on our part.

• In any other case, cancellation fees, if applied, amount to 5% of the transaction value or 100 NIS (whichever is lower).

• The application of these fees remains at the sole discretion of the company and will be determined based on the context of the order.

 

7. PROCEDURE AND PROCESSING TIME

1. Validation: Contact our customer service to approve your request.

2. Inspection: Any refund or exchange is conditioned upon the physical receipt of the product and the validation of its condition (presence of security tag + cotton pouch).

3. Refund: Once quality control is validated, the refund (minus any potential return fees, cancellation fees, and exchange reshipping fees if applicable) will be processed to the original payment method within a maximum of 14 days.